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  #1  
Old 04-27-2016, 06:20 PM
carmellestreasures carmellestreasures is offline
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Question Order tracking no longer works on websites

Tried tracking my customers recent orders and the function no longer works on the site but brings up promos for your company which also shows Sex Toy Dave's website where anyone can order directly from. http://www.carmellestreasures.com/track/M3435361/96732 Why is this and it appears a conflict of interest? So how do I now contact customers to offer them a free gift and how do customers track their orders?
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Last edited by carmellestreasures; 04-28-2016 at 08:33 AM.
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Old 04-28-2016, 07:05 AM
Dan O Dan O is offline
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Just an FYI ... it is not doing that on the old version ... http://www.discrete-sensations.com/track.php
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  #3  
Old 04-28-2016, 07:25 AM
carmellestreasures carmellestreasures is offline
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Unhappy

You are right and sometimes I wished we had not transitioned over to the new site. We'll see what happens.
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Old 04-28-2016, 07:53 AM
LABE LABE is offline
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Okay so this is a silly question but how are you even testing it? It wants the order number and the zip code and okay, I can find the order number, but I have no idea how to find the zip code for the order??? I cannot see the customer details or am I missing something?
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Old 04-28-2016, 07:55 AM
carmellestreasures carmellestreasures is offline
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CNV always emails you an order confirmation that a customer placed an order through your website. On the confirmation is an Invoice # and the customers city, state and ZIP plus the affiliate code.
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Old 04-28-2016, 07:57 AM
freespeech freespeech is offline
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wow. i didnt even know we could track a customers order this way. i dont have an old site live atm-but then i went to discrete-sensations dot com and typed in my customers order and zip and i could see the status. maybe seeing the cnv page is just a glitch. have you reported to support this issue? thanks for the info.
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  #7  
Old 04-28-2016, 07:58 AM
LABE LABE is offline
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Ah okay. I just have those auto deleted, but thanks. I'll take a look next time.

The page that you all show looks to me like a default not found page, so my guess is they are updating the system and it's still a work in progress.
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Old 04-28-2016, 08:27 AM
carmellestreasures carmellestreasures is offline
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I hope so and I'm not sure how long it's been this way. I assume a few months now based on when I last tracked a customer order. But as you can see you can click on the sextoy.com page directly from our affiliate websites and they can order directly from there. Yes I reported the issue to Domina, freespeech.
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Last edited by carmellestreasures; 04-28-2016 at 08:35 AM.
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  #9  
Old 04-28-2016, 08:35 AM
freespeech freespeech is offline
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thanks carmellestreasures. as mentioned above-i never knew we could see the customer and order info. thats great for marketing. thanks for finding the glitch.
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  #10  
Old 04-28-2016, 08:44 AM
carmellestreasures carmellestreasures is offline
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You're welcome. Amazon, Alibaba and Alibaba Express are killing our business, not to mention other large retailers. Still trying to get a few more orders to get my $50 commission due to the new commission structure. Oy!
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