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  #1  
Old 11-28-2010, 04:34 PM
Autumn O'Bryan Autumn O'Bryan is offline
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Join Date: Jan 2009
Location: East Coast
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Exclamation Frequently Asked Questions

The link below is where you will find answers to our Frequently Asked Questions. If you have a question not on this list, feel free to ask us directly or post in the forum.

https://secure2.sextoyclub.com/page/...yClub-FAQ.html
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  #2  
Old 12-16-2010, 12:40 PM
Autumn O'Bryan Autumn O'Bryan is offline
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Join Date: Jan 2009
Location: East Coast
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Default What is your return policy?

You must contact us when you (or your customer) have received a defective or incorrect item and are requesting either a refund or replacement. We will enter the information into your order so that the Returns Department will handle your return smoothly.

For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or replace for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address you receive from Convergence. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please email returns@ordersupport.com.

If you do not follow all of the instructions on this page you may incur a 25% restocking fee or not receive any refund at all.

We have tens of thousands of products on our site. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements, due to the size.

In your return package please include:

The packing slip
A note telling us what the problem was
A note stating whether you would like a refund or a replacement of the defective item.
If you do not include a note, you may not be refunded!
Please allow up to 3 weeks to receive your replacement or refund. Refunds:

Refunds will be applied to your wholesale account balance.

We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you will be happy with our services.
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  #3  
Old 01-04-2011, 12:37 PM
Autumn O'Bryan Autumn O'Bryan is offline
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Default California Resale Certificate.

All CA residents are required to provide us with a copy of a California Resale Certificate. They can be downloaded at this link:

http://www.boe.ca.gov/pdf/boe230.pdf

Vendor's name is “Convergence, Inc.” After filling out please fax it to 425-988-0269.
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  #4  
Old 02-14-2011, 09:09 PM
Autumn O'Bryan Autumn O'Bryan is offline
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Join Date: Jan 2009
Location: East Coast
Posts: 459
Default Sex Toy Club Uses Multiple Vendors

SexToyClub uses multiple vendors to provide our customers with a wide variety of products. Some of them will offer specialty and custom made products that are hard to find.

There are a number of things to consider when ordering from different vendors, however. Times for processing orders can vary, and vendors may have little or no experience shipping overseas. You will also incur additional shipping charges because each vendor ships items from their own warehouse. Again, this is particularly important for international customers to keep in mind. Vendors other than “MC” or “STC”) also do not offer customizable packing slips at this time. They use generic packing slips.

Wholesale customers are able to order products from multiple vendors. These items are easily identified by their product numbers, which will always begin with “CNV”. The shopping cart will automatically calculate shipping for the multiple vendor (CNV prefix) item numbers when you select the shipping methods for each vendor.

Drop ship customers can add these additional vendor items to their site as well, but must keep shipping considerations in mind: if your customers place orders with items from multiple vendors, you will be assessed shipping fees from each vendor – you must calculate shipping properly to make sure you don't lose money.

https://secure2.sextoyclub.com/page/...formation.html
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  #5  
Old 03-07-2011, 08:26 PM
Autumn O'Bryan Autumn O'Bryan is offline
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Join Date: Jan 2009
Location: East Coast
Posts: 459
Default Changes to Orders Already Placed

Your order is received and authorized against your credit card immediately. It reaches the distributor overnight and is entered into their automated system upon receipt.

Due to the volume of orders received, it is not possible to interrupt the process to make a change to your order at this point. It has already been authorized against your card and may have begun the packing process and/or may have shipped.

You should place a new order with the additional items. Please note you may be charged fees for the additional, smaller order.
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  #6  
Old 11-01-2011, 10:17 AM
Autumn O'Bryan Autumn O'Bryan is offline
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Join Date: Jan 2009
Location: East Coast
Posts: 459
Default No Ship Locations

Do you have any information about states which restrict adult sales?

Although every effort has been made to ensure our internal determination of where to ship certain products complies with the legal standards of each community, there is no guarantee that adherence to the “no-ship” list will avoid violation of “community standards” testing nor avoid governmental prosecution. Therefore, no reliance can be made on our internal “no-ship” list and each customer should satisfy itself that the polices are appropriate.

Due to jurisdictional obscenity rulings/laws, we are unable to ship to zip codes in the following locations. Please note that these are merely our internal company guidelines chosen using our judgment and in no way a representation or guarantee of the applicable laws nor does adherence guarantee any outcome or lack of violation or prosecution.

Toys/Novelties (note that some items are not restricted, including condoms, lubes, apparel, shoes and softer, non-phallic toys/novelties):
The entire states of:
Utah, Alabama, Georgia, Mississippi, Texas, Virginia

DVDs (note that all DVDs are restricted)

The entire states of:
Utah, Alabama, Arkansas, Mississippi
The following cities/states:
Pittsburgh, Pennsylvania
Indianapolis, Indiana
South Bend, Indiana
Jacksonville, Florida
Gainesville, Florida
Panama City, Florida
Pensacola, Florida
Tallahassee, Florida
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  #7  
Old 11-01-2011, 01:21 PM
SexToyWebsites SexToyWebsites is offline
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Join Date: Jul 2009
Location: Colorado
Posts: 481
Default

Quote:
Originally Posted by Autumn O'Bryan View Post
Toys/Novelties (note that some items are not restricted, including condoms, lubes, apparel, shoes and softer, non-phallic toys/novelties):
The entire states of:
Utah, Alabama, Georgia, Mississippi, Texas, Virginia
Federal appeals court overturned the Texas statute banning the sales of sex toys in early 2008.

Reliable Consultants v. Ronnie Earl 517 F.3d 738 (5th Cir. 2008)

Do you not ship to Texas?
__________________
SEXTOYWEBSITES | Follow us on Twitter

Last edited by SexToyWebsites; 11-01-2011 at 01:26 PM.
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  #8  
Old 11-08-2011, 08:02 AM
Autumn O'Bryan Autumn O'Bryan is offline
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Join Date: Jan 2009
Location: East Coast
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Default

Quote:
Originally Posted by SexToyWebsites View Post
Federal appeals court overturned the Texas statute banning the sales of sex toys in early 2008.

Reliable Consultants v. Ronnie Earl 517 F.3d 738 (5th Cir. 2008)

Do you not ship to Texas?
We do not.
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  #9  
Old 11-14-2011, 02:03 AM
boutiquedamour.com boutiquedamour.com is offline
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Join Date: Jun 2010
Posts: 162
Default

I guess this is why I see Texans leaving my site at the shopping cart.....why don't we ship there? They have toy stores all over the state....

http://www.star-telegram.com/2011/11...s-in-fort.html
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  #10  
Old 12-15-2011, 04:16 PM
Malva Malva is offline
Newbie
 
Join Date: Dec 2011
Posts: 2
Default Help me

Hi!

I don't speaak English. I hope you understand me. I use the Google Trnaslator..

I'm new to this.. It is not how to get started selling. I would like to sell by Droshipping. I need you to middle.

Thank you

Malva
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